Tag Archives: IP

Reach New Heights: VoIP Readiness

The 2014 film “Wild”, which is based upon the memoir by Cheryl Strayed titled Wild: From Lost to Found on the Pacific Crest Trail, stars Reese Witherspoon as Strayed, who in 1995 hiked over one thousand miles of the Pacific Crest Trail alone. As a single woman in the mid-nineties, much before the widespread adoption […]

Avaya’s New Contact Center Select

Starting in July, Avaya will offer Contact Center Select, a new contact center product with enterprise class features built for the midsize business and optimized for IP Office. Some features of the new Contact Center Select are: Multichannel support –voice, email, web chat, SMS and fax Scalability for 30-250 agents Inbound and preview / progressive […]

ShoreTel Virtual Appliance Capabilities

The new Virtual Appliances by ShoreTel provide more flexibility for customers to either use physical hardware, virtual appliance, or a mixture of both with no complex setup! Below is a bit about each new appliance and their capabilities. ShoreTel Virtual IP Phone Switch Supports all non-TDM features (e.g. no physical trunks or analog phones) Up to 1000 IP […]