Radio Flyer. It’s a household name in the United States that conjures up nostalgic memories for generations of Americans. Founded in 1917 by Italian immigrant Antonio Pasin, the company is still family-owned and privately held, with 100 employees worldwide. How does the “David” of the toy industry compete with the “Goliath” toy company giants and thrive for 99 years?
A key part of the strong Radio Flyer service experience is effective consumer call handling. Radio Flyer’s Avaya IP Office Platform allows the company to reliably and cost effectively deliver the excellent customer service that has been an important part of its reputation for nearly a century.
Read the entire Avaya case study on Radio Flyer here.