SUFFIELD, CT July 17, 2014 – Hilltop Technologies, a leading telecommunications provider, announced today that they are the recipient of the Avaya SME Expert designation. The designation recognizes Avaya partners that have demonstrated high-quality expertise, service, and performance across the Avaya Small-Medium Enterprise (SME) product and solution portfolio.
“We have always put the quality of service and the level of technical expertise that our team provides at the forefront,” said Owen Wilson, Executive Vice President, Hilltop Technologies. “To be recognized by Avaya for achieving the quality that they deem as ‘expert’ is not only an honor but a true designation of the service our staff provides.” At Hilltop Technologies every employee holds at least one certification in a specialized area of expertise, which is a testament to their continued commitment to technical knowledge and expertise.
The requirements set by Avaya to be eligible for SME Expert designation include certified Avaya Professional Implementation Specialists for SME, each with specific accreditations and certifications. Hilltop Technologies also had to successfully fulfill the SME Implementation and Expert Remote Service Assessments, which assesses the partner’s support systems, processes and tools as well as Hilltop’s customer satisfaction levels.
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Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About Hilltop Technologies, LLC
Hilltop Technologies, founded in 1999, is a company dedicated to providing superior, quality telecommunications systems. Hilltop Technologies provides total solutions in telecommunications for Avaya and ShoreTel. They have been an Avaya business partner, Silver certified since 1999 and recently earned SME Expert status. Hilltop is a Champion Partner with ShoreTel and ShoreTel Sky solutions. The company is also state-certified as a Women Owned Business in Massachusetts, New York and Connecticut.