Communications are increasingly important for businesses. Without a good communications system, your internal team can crumble, your customers leave you, and you could ultimately see your business vaporize. This isn’t some new concept by any means, except for the fact that communications are constantly evolving and businesses must keep up.
Did you know, that as of right now, there are officially more mobile devices in the world than there are people? Kind of impressive and yet a little scary, right? Because of this, you can safely assume that all of the people you come into contact with on a regular basis have cell phones.
But just because the majority of business life these days is via text, email, or web, doesn’t mean that voice is obsolete. Remember that making a phone call doesn’t just send a notification to someone; it makes that little device in their pocket ring constantly, compelling that person to answer. Phone calls can provide instant gratification whereas email and anything else that sends push notifications would probably take some time before they are noticed, or before people send back a response. The immediacy of a phone call is, by and large, the most compelling reason why you should not abandon voice communication.
It’s safe to assume that you carry your mobile phone with you everywhere you go outside of your home and office. With today’s phone system offerings, your phone can become much more than a personal communication device, allowing you to take your office number and extension with you in the form of an application. By doing this, you would be able to respond to clients and partners with an unprecedented agility from any location in the world. Being accessible as such makes you look more professional and better-attuned to the needs of customers, partners, employees and other contacts. You can do this for your team as well, allowing them to be agile and available even when they are not working in one central location. It gives your business a line of communication that is easily accessible.
While keeping an open line with your clients is a crucial part of ensuring that your business grows, you must also keep in mind that internal communication is crucial too. By having a virtual hosted PBX, your colleagues can also easily remember how to contact you by using an extension, making quick phone calls to each other to collaborate on various goals. This increases productivity across your connected organization, again even if the team is dispersed across different locations.
Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Reduce IT overhead with a true plug-and-play system that effortlessly rolls out applications to your staff. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform.
Don’t eliminate voice, but also don’t stay in the past. Diversify your communications with a unified communications platform like Avaya’s IP Office or one of ShoreTel’s hybrid phone systems for an example. Contact us today to explore all of your options via a consultative analysis of your current system and your company’s needs. E-mail firstname.lastname@example.org or call 860.668.5285.