Category Archives: AVAYA

Reach New Heights: Avaya IP Office Contact Center

You see or hear it often, this term multichannel. It’s becoming an increasingly popular term of our everyday vernacular because, well, multi-everything is the world in which we exist. Think about the ways in which we can communicate to one another. We can call, email, text, message via social media, or in the odd occasion, […]

Hilltop Technologies Recognized for AVAYA Customer Excellence

Hilltop Technologies, a leading telecommunications solutions provider, has announced that they are the proud recipient of AVAYA’s “Partner in Customer Excellence” designation. This honor is bestowed upon an AVAYA partner based on an outstanding customer satisfaction score. Only a select group of AVAYA Business Partners have been awarded this title. The companies who receive the […]

Reach New Heights: VoIP Readiness

The 2014 film “Wild”, which is based upon the memoir by Cheryl Strayed titled Wild: From Lost to Found on the Pacific Crest Trail, stars Reese Witherspoon as Strayed, who in 1995 hiked over one thousand miles of the Pacific Crest Trail alone. As a single woman in the mid-nineties, much before the widespread adoption […]

Home Office Telecommunication Essentials

It sounds pretty ideal, working from home. Who can argue against a couple extra minutes in bed each morning? Or not having to sit in morning and afternoon commute traffic? Or eliminating the wear and tear on your vehicle and the expense of gasoline, or the extra time, money, and gripes with public transportation? Although […]

Unified Communications

Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on business VoIP phone systems, ShoreTel and Avaya bring together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. With minimal training, end users master ShoreTel Communicator’s built-in tools; at the touch of a button, a […]