Avaya’s New Contact Center Select

Starting in July, Avaya will offer Contact Center Select, a new contact center product with enterprise class features built for the midsize business and optimized for IP Office.

Some features of the new Contact Center Select are:

  • Multichannel support –voice, email, web chat, SMS and fax
  • Scalability for 30-250 agents
  • Inbound and preview / progressive outbound call campaigns
  • Support for local or remote agents
  • Skills-based routing
  • Supervisors, reporting (real-time and historical), recording tools
  • Support for virtualized VMware environments
  • Support for G14 countries’ languages

Best of all, the system can be deployed in as little as 4 hours!