Starting in July, Avaya will offer Contact Center Select, a new contact center product with enterprise class features built for the midsize business and optimized for IP Office.
Some features of the new Contact Center Select are:
- Multichannel support –voice, email, web chat, SMS and fax
- Scalability for 30-250 agents
- Inbound and preview / progressive outbound call campaigns
- Support for local or remote agents
- Skills-based routing
- Supervisors, reporting (real-time and historical), recording tools
- Support for virtualized VMware environments
- Support for G14 countries’ languages
Best of all, the system can be deployed in as little as 4 hours!