Avaya Aura Communications Platform
Avaya Aura provides advanced unified communications and contact center solutions throughout your enterprise. Now you can integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.
With a platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
Avaya IP Office
Avaya IP Office is the right choice for many businesses today - whether you have 2 or 2000 employees... just getting started or already established... have a single office, a home office or multiple stores/sites. Avaya IP Office is a highly modular hybrid solution that provides sophisticated real-time collaboration and unified communications for businesses. Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone - using wired, wireless or broadband connections. IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need whether it's your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.
Avaya IPO CC
IP Office Contact Center scales up to 250 multichannel agents with multichannel functionality – voice, email and chat capabilities that help improve customer experience and increase agent efficiency to reduce cost. This solution combines Avaya knowledge in the contact center market with the simplicity and value you have come to expect from IP Office.
Avaya Aura Contact Center
Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
Leverage this complete, multichannel contact center solution to match callers with the most appropriate resource every time they contact you. Give your agents the context, both real-time and historical, to deliver a differentiated customer experience. Reduce your expenses by using lower-cost channels. And consistently deliver a unified, efficient, and highly personalized experience that builds your brand and customer loyalty.
Avaya Scopia Video
Avaya Scopia Video provides simplicity by allowing you to connect with customers with a single click, mobility with video conferencing on any laptop, tablet or mobile device and the freedom to connect with anyone on any network. Build business relationships and accelerate your productivity with Avaya Scopia® video collaboration. Join a virtual meeting room and collaborate face-to-face with staff, partners and customers from anywhere. Easily connect with any telepresence or video room system. Join a video conference with a PC, Mac, or the latest mobile device and interact as easily and productively as if you are all in the same meeting room. Everyone on a meeting invite can attend no matter their location or what device they use. They can share documents, annotate materials and collaborate in online meetings made for a mobile workforce. Avaya Scopia video collaboration makes it simple and convenient to connect.
Avaya Data Switches
For small to midsize companies and branch offices, these Ethernet switches are easy to install, manage, and run. You can deploy them in open environments outside the wiring closet. Your switch connects to and powers end-user devices throughout the office. It comes with certified one-minute plug-and-play for IP phones, an intuitive management GUI, and automated set-up.
Models include 10-, 24- and 48-port variants, and standalone and stackable options. Our resilient stacking design supports pay-as-you-grow scaling—use up to 80 Gbps of virtual backplane capacity and connection for up to 384 devices. There are also fanless models for silent running in classrooms, hospitality suites, or retail sites.